Our goals - Your path

We’re looking for a dynamic and experienced Head of Customer Service to join our dedicated Customer Service team.

Our Customer Service team is the backbone of our commitment to excellence. We focus on enhancing customer satisfaction and loyalty through innovative service solutions and efficient operations. Our strategic goal is to continually elevate the customer experience and optimize service processes.

Purpose of the Role

As the Head of Customer Service, you will spearhead the development and implementation of customer service strategies that align with Sika's business objectives. Your leadership will be pivotal in ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role is essential for driving continuous improvement initiatives and setting new standards of excellence in customer service.

What’s In it for You?

The Opportunity:

  • Lead and inspire the Customer Service team to deliver unparalleled service and support.
  • Formulate and execute customer service strategies that drive business success.
  • Champion continuous improvement initiatives to enhance customer satisfaction and streamline operations.

The Rewards: We offer a comprehensive and competitive total reward package:

  • EV/PHEV Company Car Fleet or Car Cash Allowance
  • Performance-based Bonus Scheme
  • Generous Holiday Allowance: 25 days, increasing to 28 days with service, plus bank holidays
  • Flexible Hybrid Working arrangements
  • Core Hours Working for better work-life balance
  • Company Pension Contribution up to 10%
  • Private Healthcare with the option to include family members
  • Life Insurance Coverage at 6x your annual salary
  • Global Income Protection (PHI)
  • Enhanced Maternity and Paternity Pay
  • Staff Discount Platform & Cycle to Work Scheme
  • Service Awards for milestone achievements
  • Discounted Sika Products

The Support: Benefit from a supportive team environment and state-of-the-art tools designed to help you succeed. Our culture emphasizes strong leadership and a commitment to your professional growth and success.

The Skills: We invest in your professional and personal development from day one. Gain comprehensive local product knowledge and leadership skills through our global Sika Business School and tailored development initiatives.

The Future: Potential Career Routes: Unlock diverse career progression opportunities within our global company, across various business areas.

 

Your expertise - Our strength

  • Proven leadership experience in a B2B customer service role
  • SAP Experience
  • Strong strategic and operational management abilities
  • Excellent communication and interpersonal skills
  • Demonstrated ability to drive change and foster continuous improvement
  • Strong problem-solving and decision-making skills
  • A steadfast commitment to delivering exceptional customer service

 

We encourage applications from all eligible candidates. At Sika, we strive to create an inclusive and empowering work environment.

About Sika

Sika is a specialty chemicals company with a leading position in the development and production of systems and products for waterproofing, bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than 27,000 employees generated annual sales of CHF 9.3 billion in 2021.

The quality team at Preston are dedicated to ensuring our customers receive consistently performing products that they can rely on time and again. Our aim is to bring Quality 4.0 to life across our UK sites by powering the Lean Six Sigma methodology with Data Science.